These Terms of Service (“Terms”) govern your use of Rebook Rocket, the web application available at rebookrocket.com, and all related services (collectively, the “Service”), operated by Jento Group LLC (“Rebook Rocket,” “we,” “us,” or “our”). By creating an account or using the Service, you agree to these Terms.
The Service is used by two types of users: Providers (appointment-based businesses that use the Service to manage their waitlists) and Waitlist Clients (individuals who join a provider’s waitlist). These Terms apply to Providers. Waitlist Clients are subject to our Privacy Policy.
1. What Rebook Rocket Does
Rebook Rocket is a waitlist and notification tool for appointment-based businesses that use Calendly. It allows providers to:
- Collect a waitlist of clients via an online form.
- Detect cancellations and openings via Calendly integration.
- Send automated email notifications to waitlist clients when openings become available.
Rebook Rocket is a tool, not a booking service. We do not guarantee that any opening will be filled, that any client will respond to a notification, or that any booking will result from use of the Service. Final scheduling occurs in Calendly or your own booking flow.
2. Account Registration
To use the Service as a provider, you must create an account and connect your Calendly account. You agree to provide accurate information and to keep your account credentials secure. You are responsible for all activity that occurs under your account.
3. Provider Responsibilities
By using Rebook Rocket to collect and contact your clients, you represent and warrant that:
- You have the legal right to collect personal information from your waitlist clients, including obtaining any required consent under applicable law.
- You have the right to send email notifications to those clients, and that doing so complies with CAN-SPAM, CASL (if applicable), and any other applicable anti-spam laws.
- You will honor opt-out and unsubscribe requests from your clients promptly.
- The data you collect through the waitlist form is limited to what is reasonably necessary for the purpose of filling appointment openings.
Rebook Rocket acts as a data processor on your behalf. You are the data controller responsible for the personal information collected through your waitlist form. We process that data only as directed by your use of the Service.
4. Third-Party Services
The Service depends on third-party platforms including Calendly (scheduling), Supabase (database and authentication), Stripe (billing), and Resend (email delivery). We are not responsible for outages, changes, or discontinuation of these third-party services. Loss of access to Calendly or other integrations may affect Service functionality.
5. Billing
Rebook Rocket charges on a per-refill basis through Stripe. There is no flat subscription fee and no per-seat fee. By using paid features, you agree to the following:
- You add a payment card at signup. We charge only when a waitlisted person we notified about an opening actually books the freed-up slot (a “refilled session”).
- The per-refill price is shown on the pricing page at the time you subscribe. New accounts start with a grant of free refills; the per-refill price applies after the grant is exhausted.
- At the end of each monthly billing period, Stripe sums your refilled sessions and issues a single invoice. If nothing refilled, your invoice is $0.
- Each account has a monthly cap on refilled sessions, which you can raise, lower, or remove at any time from the billing page. Once the cap is reached, we stop sending offers and stop billing for the remainder of the period.
- You may cancel at any time from the billing page or the Stripe Customer Portal. Because billing is usage-based, cancellation simply stops future charges; there are no recurring fees to prorate or refund.
- We do not offer refunds for refilled sessions that have already been billed, except at our sole discretion.
- If a payment fails, we may suspend your account until payment is resolved.
- We reserve the right to change pricing with reasonable advance notice. Price changes apply only to refilled sessions occurring after the change takes effect.
Payment card details are handled directly by Stripe and are not stored by Rebook Rocket.
6. Acceptable Use
You agree not to use the Service to:
- Send unsolicited emails or contact individuals who have not opted in to your waitlist.
- Collect data for any purpose other than managing your appointment waitlist.
- Violate any applicable law, including privacy, anti-spam, or consumer protection laws.
- Attempt to reverse-engineer, scrape, or disrupt the Service or its infrastructure.
- Resell or sublicense access to the Service without our written consent.
7. Intellectual Property
All software, design, content, and materials comprising the Service are owned by or licensed to Rebook Rocket and protected by applicable intellectual property laws. These Terms do not grant you any ownership rights in the Service. You retain ownership of data you upload or collect through your use of the Service.
8. Data and Privacy
Our collection and use of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference. To the extent you process personal information of your clients through the Service, you are responsible for ensuring that collection and use complies with applicable law.
9. No Warranties
The Service is provided “as is” and “as available” without warranties of any kind. We do not warrant that the Service will be uninterrupted, error-free, or that any particular result (including filled appointments) will be achieved. We disclaim all implied warranties to the fullest extent permitted by law.
10. Limitation of Liability
To the maximum extent permitted by law, Rebook Rocket and its owners, operators, and affiliates are not liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Service—including lost revenue, missed bookings, or data loss. Our total aggregate liability for any claim shall not exceed the amount you paid to Rebook Rocket in the three months preceding the event giving rise to the claim.
11. Indemnification
You agree to indemnify and hold harmless Rebook Rocket, its owners, and affiliates from any claims, damages, or expenses (including reasonable attorneys’ fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) your failure to obtain proper consent from your waitlist clients.
12. Termination
We may suspend or terminate your account if you violate these Terms, fail to pay invoiced charges for refilled sessions, or if we discontinue the Service. You may terminate your account at any time by canceling from the billing page and deleting your account. Upon termination, your data will be retained for 30 days before deletion, after which it cannot be recovered.
13. Changes to These Terms
We may update these Terms from time to time. We will notify you of material changes by email or through the Service. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
14. Governing Law and Disputes
These Terms are governed by the laws of the State of California. Any disputes not resolved informally shall be submitted to binding arbitration in California under the American Arbitration Association’s Commercial Arbitration Rules. You and Rebook Rocket each waive the right to bring claims as a class action.
15. Contact
For questions about these Terms, contact us at: support@rebookrocket.com
Rebook Rocket is a service of Jento Group LLC, a California limited liability company.